Ways for Your Customers to Contact You
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If you have a small business and don’t have a few employees at an office location ready to support your customers during business hours, you might want to think about ways that your customers can get in touch with you in a reasonable amount of time. Here are some tips.
What is a reasonable amount of time? Usually most customers would like a response to their question within 24 hours during the business week. However, if they are having technical problems, many times they would like to resolve their issues within 24 hours which means either a conversation or a few emails back in forth in a very short period of time.
Depending on your business will usually determine the type of contact and support you give. If you sell normal products that require little support such as perfume or clothing, usually a working email address is sufficient. Many people go above and beyond and purchase an 800 number that a customer can call during business hours.
If you sell web site hosting or other types of technical products or services, you might have to communicate with the customers to figure out a problem. Usually, with these types of products or services an email address might not be enough. You might want to look into Live Chat or an 800 number. Live Chat is similar to instant messenger. Many small business people do give out an instant messenger account so that they can help their customers out.
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